HELP & SUPPORT

A clear path to the next take.

Setup, connections and the little things that keep a production moving. Contact the Great Dane team if you need a hand.

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Requires

Apple Silicon Mac (M1 or later), macOS 13 or later.

Installation and updates

The Mac App Store release is in preparation. A test DMG, if supplied directly by Great Dane, is installed by opening it and dragging the app to Applications. Close an older version before replacing it. Test releases do not update through the App Store. Once an App Store edition is approved and available, its installation and updates will be managed there.

Connect iPhone or iPad

Keep the Mac app running and all devices on the same trusted Wi-Fi. Open Mobile / iPad via Wi-Fi on the Mac. Use the phone remote QR for playback, speed and R marks, or the separate iPad reader QR for read-only text. Allow local network access if macOS asks. Guest networks and client isolation may prevent pairing. The Mac must stay on.

Marks, notes and export

Mark at cursor on Mac creates a red M mark. Set R mark on the phone creates a blue R mark at the reading position. Double-tap the phone button quickly to add an optional note to that R mark. Mac M marks do not currently have a note field. Export marked script creates RTF or TXT; the reading screens remain clean.

Tell us what happened

Use Report an issue in the app, or email greatteleprompter.com/support/. Include the app version, your macOS version, what you were doing and what you expected. For a connection problem, include the device and browser type. Share only the script excerpts you intend us to see. The app never sends a report automatically.